Bridgestone Americas, Inc.

  • TWW Simi Valley Inside Sale Representative

    Posted Date 3 weeks ago(4/2/2018 2:41 PM)
    Employee Type
    Regular Full-Time
    Requisition ID
    US-CA-Simi Valley
  • Company Overview

    Nashville, Tennessee - based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world's largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.


    The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world's largest chain of automotive tire and service centers.


    Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home


    Position Summary

    To be frontline daily sales contact for Tire Wholesale Warehouse’s customers and assist with branch daily paperwork and clerical office task.

    This includes customer development and sales of all products and all channels while pro-actively reaching sales goals.


    Primary:  The TWW Inside Sales Representative I (ISR I) is responsible for all incoming calls and assigned customer accounts and routes for daily outgoing calls.  Working under the direction of the Branch Manager and Branch Sales Manager, ISR I will need to be aware of customer programs and development to maximize sales and profits with each account and route.  Communication with management on any issue is an important element of the job. 


    Secondary:   The TWW Inside Sales Representative I (ISR I) is responsible for assisting the Branch Manager with daily paperwork and office clerical work.


    These responsibilities include but are not limited to:


    • Successfully fielding all incoming calls.
    • Correctly answering inquires as to product questions, availability, pricing and deliveries.
    • Making product recommendations based on consumers needs and product availability.
    • Consistently make successful outgoing calls (Route Calls) to increase sales and profits.
    • Review customer orders before delivery.
    • Process orders received during calls and received on TWW Online.
    • Follow TWW Marketing policies on pricing.
    • Initiate RMA request from customers with approval of Warehouse Manager and/or Branch Manager.
    • Promote add on sales during calls using Promotion Specials.
    • Assist management with AR at the request of the Branch Manager and review with customer accounts.
    • Be an expert on the Bridgestone Affiliated Retail Nationwide Network (BARN) program and dealers in your market area. Understand the
    • program completely while assisting the BARN Retailer in reaching their monthly and annual goals.
    • Review sales reports with BM and BSM to determine accounts that are down in sales and profit and support management in
    • implementing programs to increase sales and profits.
    • Resolve customer issues within TWW policies and guidelines. Bring unresolved issues to the attention of the Branch Manager or Branch
    • Sales Manager.
    • Assist in the basic operational procedures of the branch at the direction of the Branch Manager.
    • Meet or exceed company performance standards which are focused on providing a high level of quality customer service to our
    • customers.
    • Meet or exceed sales and profit objectives for your TWW branch.
    • Assist in the end of day reconciliation and verification including Invoice Summary, Transaction Listing, GP report, Bank Deposit
    • Information, COD invoices and other miscellaneous clerical functions as required by Branch Manager.
    • Assist in TWW’s banking including deposits, reconcile to EOD report, confirm check and cash balances, process of credit cards and other
    • miscellaneous banking functions as required by Branch Manager.
    • Ensure continuous implementation and enforcement of company policies, practices and procedures at their specific location including
    • but not limited to TWW credit policies.
    • Strictly follow and enforce all safety practices and guidelines as outlined in company policy and procedures.


    Minimum Requirements:

    1. High School graduate or equivalent.
    2. Plus two or more years of tire sales (retail or wholesale), automotive sales, or customer service.


    We are an Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."  Over 100 years of success is an indication of the stability our workforce enjoys.

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