Bridgestone Americas, Inc.

Customer Support Specialist III

Posted Date 1 month ago(1/22/2018 2:06 PM)
Employee Type
Regular Full-Time
Degree Preferred
2 Year Degree
Requisition ID
2018-125890
Location
US-TN-Nashville
Zip
37201
Functional Area
Customer Service
Category
Customer Service / Support

Company Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

This position supports our customers and our field sales team for the truck, bus Radial (TBR) Replacement product group across US and Canada through order processing, fulfillment, shipping, reporting and needed troubleshooting to bring resolutions to our customers. This position is also a backup support for the Retread group. ​​​

 

Responsibilities

Proactive account management for assigned accounts to support the needs of our customers and sales representatives.

 

The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call and email volumes.

 

Monitor & track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction.

 

Evaluate situations and determine the best path of resolution.

 

Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative.

 

Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing). ​

 

Qualifications

  • Associate's Degree in business or a related field required, 4year degree prefrred 
  • Motivated and enthusiastic individual who is customer service oriented. 

     

  • Must have excellent problem solving and communication skills.
  • Be well organized.
  • Disciplined to lead by example.
  • Team-player providing assistance to both internal and external customers.
  • Positive attitude, self-starter
  • Experience in a customer focused environment.​

 

 

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